» We're here to help
For assistance with your Mortgage or Home Equity needs, please contact us as follows.
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> Home Equity Loans and Lines:
If you have a home equity loan or line-of-credit transaction in process,
please call 1-877-663-2778 and a representative will assist you.
Hours: Mon-Fri 7am-8pm Central, or Sat 7am-3pm Central
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> Mortgage Loans:
- Local Office:
If you can not reach your mortgage expert at your local branch,
call 1-800-848-9136
between 8am-5pm Central and a representative will help work through your situation.
- National Tele-Sales Center:
To reach your mortgage specialist at our tele-sales center,
call 1-800-308-8020
Hours: Mon-Fri 7:30am-4:30pm Central
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If you are an existing loan customer and your home has been impacted by the Hurricane, please contact us.
Chase is ready to assist with some immediate financial relief and will work with you based on your situation.
> Home Equity Loans and Lines (including credit line increases):
1-800-836-5656
Automated balance and payment information is available 24 hours per day.
To speak with a representative, please call Mon-Fri 7am-10pm Central, or Sat-Sun 7am-4pm Central.
> Mortgage Loans: 1-800-848-9136
If calling from Louisiana, you can also dial 1-614-422-0795
Automated balance and payment information is available 24 hours per day.
To speak with a representative, please call Mon-Fri 7am-7pm Central, or Sat 7am-2pm Central.
> Property Damage and Insurance Hotline: 1-877-530-8951
If you are ready to file a property claim on your insurance, please call the Property damage and Insurance Hotline.
Hours: Mon-Fri 7am-6pm Central
> One Protect Customers: 1-800-513-7141
To request a benefit activation, please contact the One Protect Service Center.
Hours: Mon-Fri 8am-5pm Central
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If you cannot reach us by phone,
we have established a special servicing email box where you can Contact Us.
Please provide your name, loan number, and current contact information, and we will contact you within 48 hours.
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